Features

Every tool your conversations need. In one platform.

From the first message to the final sale — inbox, automation, AI, commerce, calls and analytics, designed to work as one.

Team Inbox

One shared inbox for your whole team.

Every WhatsApp, Instagram, Facebook, TikTok and web chat conversation lands in a single real-time workspace — assigned, tracked and never lost.

Assign by team, skill or round-robinPrivate notes, @mentions and collision detectionLabels, saved views and quick repliesUnified contact history across channels

ViewsAll open128Mine12Unassigned7VIP4TeamsSalesSupportLogistics

All openSearch conversations…

Noura Al-Thani · WhatsAppIs my order arriving today?

Mariam

Omar Haddad · InstagramDo you ship to Al Khor?

Unassigned

Lina Saeed · TikTokIs the Eid offer still on?

AI agent

Priya Nair · FacebookCan I move my appointment?

Yousef

Mariam is replying to Noura — avoid duplicate answers

AI Chatbot Builder

Design smart flows without writing code.

Drag, drop and publish chatbots that greet, qualify, book and sell — with AI understanding free-text replies in Arabic and English.

Visual drag-and-drop flow canvasAI intent detection for free-text answersButtons, lists, forms and media blocksHand off to a human with full context

Restaurant booking botPublish

TriggerCustomer says “book a table”

Message · ButtonsWelcome to Saffron! How many guests?

1–23–67+

ActionCheck availabilityBooking Mini App

7+ guestsHand off to events teamAssign · SLA 10 min

AI Features

AI that resolves, assists and connects.

Trained on your knowledge base, products and tone of voice — with your team always in control.

AI AgentAutonomously resolves order tracking, bookings, returns and FAQs — 24/7, on every channel, in Arabic and English.

CopilotSuggested replies, instant thread summaries, tone rewriting and one-click translation for every agent.

NewMCP ConnectorConnect Trevio to any AI model or internal tool through the Model Context Protocol — your data, your rules.

Advanced Broadcasting

Reach thousands. Sound like one-to-one.

Send approved WhatsApp templates to precisely targeted segments, personalise every message, and route replies straight into the inbox.

Segments by behaviour, language and locationPersonalised variables and rich media templatesSmart scheduling and A/B testingDelivery, read, reply and revenue tracking

Eid Collection — Early accessScheduled Thu, 8:00 PM AST

Sending

Loyal customers · 8,420QatarArabic + English

Variant A · WinnerHi Noura — early access to our Eid Collection is open for 48 hours.28% replied

Variant BNoura, the Eid Collection is here. Shop before anyone else.19% replied

Delivered98%

Read81%

RevenueQAR 62k

WhatsApp Commerce

Turn chats into checkouts.

Share your catalogue, build carts and take payment without customers ever leaving WhatsApp — synced with your store in real time.

Product catalogues and carousels in chatIn-chat carts, order tracking and receiptsPayment links with local gatewaysAbandoned-cart recovery flows

Silk & SandBusiness account

Show me the new abayas please

product photo

Noor AbayaQAR 320

product photo

Layla KaftanQAR 220

Your cart2 items · QAR 540Free delivery in Doha

Pay now

Order #5120 synced to Shopify

Calls

When a message isn’t enough, call.

Take and place WhatsApp voice calls right from the inbox. Every call is logged against the contact, with an AI summary ready the moment you hang up.

Inbound and outbound WhatsApp Business callsCall routing to available agentsRecordings, transcripts and AI summariesCalls and chats on one customer timeline

WhatsApp voice call · 02:14KM

Khalid Mansour+974 5XXX XXXX · Routed to Support

AI call summary · previous callRequested March invoice and a change of billing email. Invoice sent; follow-up task created for Finance.

Mini Apps

Your business tools, inside every chat.

Mini Apps open beside the conversation so agents can look up a customer, update a deal or book an appointment without ever switching tabs.

Built-in CRM, orders and booking appsTwo-way sync with HubSpot, Salesforce and ZohoBuild your own with the Mini Apps SDKPermissions per team and role

Trevio Inbox

Fahad Al-KuwariWhatsApp · online

Hi, we'd like to upgrade to 20 seats.

Great — I’ve opened your account. Updating it now.

Perfect, thank you!

Type a reply…

CRMMini App

Al-Kuwari TradingOwner · Mariam S.

PlanGrowth

Seats12 → 20

Deal stage

Negotiation · QAR 18,400

Update deal

SLA Management

Promises kept, automatically.

Set response and resolution targets per team, channel and priority. Trevio tracks every clock live and escalates before a deadline slips.

First-response and resolution targetsBusiness hours, weekends and regional holidaysAutomatic escalation and reassignmentSLA compliance reports by team and agent

Live SLA monitor96.4% on target today

Omar Haddad · Shipping question04:12

First response · Sales · On track

Priya Nair · Booking change01:14

Resolution · Support · At risk

Al-Kuwari Trading · VIPEscalated

Reassigned to Team Lead · Mariam S.

Conversion CAPI

Prove which ads drive real sales.

Trevio sends conversation events — leads, carts and purchases — back to Meta through the Conversions API, so click-to-WhatsApp ads optimise for revenue, not just clicks.

Server-side events to Meta Conversions APIAttribution for click-to-WhatsApp and Instagram adsCustom events mapped to your funnelPrivacy-safe, hashed customer data

Events sent to MetaConnected

Leads1,284

Purchases312

ROAS4.8×

EventSource adValueStatus

PurchaseCTWA · Eid offerQAR 540Sent

AddToCartIG · New arrivalsQAR 220Sent

LeadCTWA · Free trial—Sent

Developer Portal

Build on Trevio with a clean, open API.

REST endpoints, real-time webhooks and SDKs for the WhatsApp Business Platform and every Trevio channel — with sandbox keys and full docs at dev.wa-api.cloud.

REST API for messages, contacts and templatesWebhooks for every inbox and campaign eventNode.js and Python SDKsSandbox workspace for testing

Open Developer Portal

Node.jsPythoncURL

import Trevio from '@trevio/sdk';
 
const trevio = new Trevio(process.env.TREVIO_KEY);
 
await trevio.messages.send({
  channel: 'whatsapp',
  to: '+97450000000',
  template: 'order_shipped',
});

POST /v1/messagesGET /v1/contactsHOOK message.received

Analytics

See what’s working. Fix what isn’t.

Real-time dashboards across channels, teams, campaigns and AI — so every decision is backed by what customers are actually saying.

Response time, resolution and CSATAI resolution rate and hand-off reasonsCampaign and conversation revenueScheduled reports and CSV export

Last 7 daysAll channels

Avg. first response1m 42s↓ 38%

Resolved by AI64%↑ 11 pts

CSAT4.8↑ 0.3

SatSunMonTueWedThuFri

Ready to bring every conversation together?

Launch in an afternoon. Our Doha team will help you connect channels and train your AI — at no cost.

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